jt99 Privacy Policy
jt99 places the highest priority on the security of your personal information. This policy clearly describes how we collect, use, and protect your data.
Policy Introduction
jt99 is a trusted online gaming platform operated for users in Bangladesh. We take the privacy of all our users seriously and are committed to keeping their personal information secure.
This privacy policy ("Policy") applies to the use of the jt99 website and related services ("Platform"). It sets out what types of information we collect, how that information is used, with whom it may be shared, and how you can maintain control over your own data.
By continuing to use our platform, you are considered to have accepted the terms of this privacy policy. This policy should be read together with our Terms and Conditions.
Information We Collect
1 Registration and Account Information
When you create an account on jt99, we collect the following information:
- Full name and date of birth
- Email address
- Residential address
- Occupation and national identity information (for identity verification)
- Financial information — bKash, Nagad, Rocket, Upay, or bank account details
This information is used to verify your identity, process transactions, and meet regulatory requirements.
2 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- IP address and device type
- Browser type and version
- Pages visited and navigation patterns
- Time spent on the platform
- Information obtained from cookies and similar tracking technologies
- Referral source (where you came from before reaching our site)
3 Gaming and Transaction Information
To improve the quality of our gaming services and ensure fair play, we store the following information:
- Play history and results
- Deposit and withdrawal records
- Bonus and promotion usage details
- VIP level information and cashback records
- Customer support communication details
Use of Information and Purpose
4 Primary Purposes for Using Information
jt99 uses collected information for the following legitimate purposes:
- Account Management: Registering your account, verification, and ensuring secure access.
- Service Delivery: Gaming services, processing deposits and withdrawals, and distributing bonuses.
- Communication: Sending important notifications, transaction confirmations, and promotional information.
- Security: Preventing fraud, protecting accounts, and maintaining system integrity.
- Legal Obligations: Complying with applicable laws and regulations and meeting the requirements of regulatory authorities.
- Service Improvement: Analysing user experience to improve the quality of the platform.
- Responsible Gaming: Identifying problematic gambling behaviour and providing support to users.
5 Marketing and Communications
With your consent, we may send you emails to inform you about new jt99 offers, promotions, and updates. You may request to opt out of these marketing communications at any time.
Information Disclosure and Sharing
6 Sharing Information with Third Parties
jt99 may share your information with third parties in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and banking partners to complete transactions.
- Game Providers: With providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe to ensure gaming services.
- Technology Partners: With trusted technology service providers for secure platform operations.
- Legal Authorities: To government or regulatory authorities as required by law or court order.
- Fraud Prevention: With other industry security service providers to ensure online safety.
All third-party service providers are required to comply with strict security standards consistent with this privacy policy.
7 Business Transfers
In the event of any merger, acquisition, or asset transfer involving jt99's business operations, user information may form part of the transferred assets. In such circumstances, we will notify users in advance.
Cookies and Data Security
8 Cookie Policy
We use cookies on our platform. Cookies are small text files stored on your device.
- Essential Cookies: Required for the core functions of the platform — these cannot be disabled.
- Functional Cookies: For remembering your preferences and settings.
- Analytics Cookies: For understanding site usage — you may decline these.
You can manage or delete cookies at any time through your browser settings.
9 Data Security Measures
jt99 has adopted industry-standard security measures to protect your information:
- SSL (Secure Socket Layer) encryption — on all data transmissions
- Secure servers and firewall protection
- Regular security audits and vulnerability testing
- Two-Factor Authentication facility
- Strict data access policies for staff
- Automated monitoring to detect suspicious activity
10 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. After an account is closed, we may retain certain information for a defined period for the following reasons:
- To meet legal and regulatory obligations
- For dispute resolution and contract enforcement
- For fraud prevention measures
After the specified retention period, we securely delete or anonymise your information.
Your Rights and Controls
11 Your Information Rights
As a jt99 user, you have the following rights over your own personal information:
Right of Access
The right to know what information we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction of any incomplete or inaccurate information about you.
Right to Erasure
The right to request deletion of your information in certain circumstances.
Right to Object to Processing
The right to object to the processing of your information for specific purposes.
To exercise any of the above rights, please contact our support team. We will respond to your request within the timeframe set by applicable law.
12 Withdrawal of Consent
Where our processing of information is based on your consent, you may withdraw that consent at any time. Please note, however, that withdrawing consent may limit certain features of the service.
Special Provisions and International Data
13 Privacy of Minors
jt99 strictly refrains from providing services to minors (those under 21 years of age). We do not knowingly collect any personal information from minors.
If a minor has created an account and we identify this, that account will be closed immediately and the associated information will be deleted. If a parent or guardian suspects their child is using our platform, please contact us.
14 International Data Transfers
Your information may be transferred to and stored in countries outside Bangladesh as needed to provide our services. In such cases, we ensure that:
- Adequate data protection laws exist in the destination country, or
- The receiving party provides appropriate contractual safeguards, or
- The transfer is carried out on the basis of your explicit consent.
15 Disclaimer Regarding Third-Party Websites
If our platform contains any references to third-party websites, jt99 is not responsible for the privacy practices of those sites. We advise users to review the privacy policy of any third-party site before visiting it.
Policy Changes and Contact
16 Changes to the Privacy Policy
jt99 may update this privacy policy from time to time. When significant changes are made to the policy, we will:
- Publish a notice on our platform.
- Inform registered users by email.
- Update the "Last Updated" date at the top of the page.
If you continue using the platform after changes are made, you are considered to have accepted the updated policy. We therefore advise you to visit this page regularly.
17 Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Email:
Live Chat:
Available 24/7 in Bengali — use our chat service for direct support.
We endeavour to respond to all privacy-related requests as promptly as possible.
18 Applicable Law & Jurisdiction
This privacy policy is governed by the applicable laws of Bangladesh. Any dispute or claim related to this policy shall be considered under the jurisdiction of the courts of Bangladesh.
If any part of this privacy policy is found to be unenforceable or invalid, the remaining parts shall continue to be fully effective.